IT Specialist

Ferndale, WA
Full Time
Entry Level

Role Overview:

The IT Specialist’s primary role will be to provide broad, responsive, and pleasant IT hardware and software support for Cutsforth staff. The IT Specialist will also work closely with IT Administrators and Cybersecurity team members to execute various projects and objectives.

Alignment with Corporate Values:

All Cutsforth employees are expected to perform their work in a manner that exhibits understanding and adherence to the Company Mission and Core Attributes of Cutsforth Employees. Employees in management roles must exhibit continual improvement along Cutsforth’s Leadership Traits. Further, each employee must read and adhere to corporate policies and safety protocols.Cyber Security Role Expectations:
  • Candidate will be responsible for reviewing policies and procedures related to cybersecurity and those relevant to the functions of their role.
  • Candidate is expected to maintain a cybersecure work environment.
Role Qualifications:
  • Sponsorship is not available for this position.
  • This position is based out of Ferndale, WA and is in-person.
  • Successfully pass background check for cybersecurity access requirements.
Essential Functions:
  1. General IT User Support: The IT Specialist provides support to internal staff for troubleshooting issues and questions relating to their IT hardware and software.
    These duties may include, but are not limited to:
    • Resolve IT issues by identifying problems, researching answers, and guiding users through troubleshooting and corrective steps.
    • Interacting with staff via internal support tickets, phone & video calls, face to face interaction internal messaging & remote support tools in a friendly and engaging manner
    • Collaborate with internal & external resources to arrive at and communicate solutions.
    • Identify areas of improvement and make recommendations to relevant stakeholders.
  2. IT Administration Support: The IT Specialist will assist the IT Administrators by, but not limited to:
  • Configuring, testing, and deploying IT Hardware and maintain accurate inventory records.
  • Writing and maintaining technical instructions and other related documentation
  • Conducting audits and inspections of technical and security systems
  • Updating and maintaining software and OS patches

The IT Specialist will also support IT Administrators with duties that require higher level access/privileges to support administrative functions for the following business hardware and systems, including, but not limited to:
  • Microsoft Enterprise Solutions
    • Office Suite Applications
    • Teams
    • SharePoint/OneDrive
    • Azure
    • Intune
  • Identity Management SAAS
  • Device Management Software
  • Windows Operations Systems
  • Apple Operating Systems
  • Mobile Operating Systems
  • Other Business-Related Applications​​​​​​​
  1. Cybersecurity Support: The IT Specialist will collaborate with team members involved in Cybersecurity practices and compliance to provide technical support, auditing and perform other necessary tasks and projects to maintain and improve cybersecurity compliance requirements.

Education, Experience, and Skills:
  • High School Diploma
  • 2 or more years of prior experience in a similar role or a degree in a related field
  • Advanced user of both Windows and/or Mac Operating systems
  • Clear and effective interpersonal communicator, verbally and written.
Preferred Skills and Experience:
  • Other related IT certifications or degrees
  • Office 365/Azure Administration experience
  • Proactive problem solver that can arrive at solutions with minimal supervision.
  • Assertive self-learner that consistently keeps themselves updated with the latest features and processes in their IT scope.
  • Proficient in Office 365’s Outlook, Word, & Excel
Physical Requirements:
  • Must be able to sit and stand for extended periods of time.
  • Must be able to use hands to type, handle products, tools and navigate a computer keyboard.
  • Must be able to view computer screen for extended periods of time.
  • Specific vision abilities required by this job include close vision and distance vision.
Compensation:
  • $28.28 to $42.30 per hour
Benefits:
  • Medical, Vision, Dental Insurance
  • Health Savings Account
  • 401(k) with Employer match
  • Short-term & Long-term Disability Coverage
  • Accidental Death & Dismemberment Coverage
  • Life Insurance Coverage
  • 80 hours of Paid-Time-Off annually
  • Eight paid holidays per year

Alignment with Corporate Values

All Cutsforth employees are expected to perform their work in a manner that exhibits understanding and adherence to the Company Mission and Core Attributes of Cutsforth Employees. Employees in management roles must exhibit continual improvement along Cutsforth’s Leadership Traits. Further, each employee must read and adhere to corporate policies and safety protocols.

Equal Employment Opportunity Statement:

Cutsforth will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. Cutsforth will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. Cutsforth agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the provisions of this nondiscrimination clause.

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