FT Field Service Technician

Remote

Full Time

Mid Level

Role Information:

Job Title: Field Service Technician 1
Work Location: Travel to customer sites, Remote
Employment Type: Full-time
Employment Status: Non-exempt, Salaried

Compensation:

$74,077 to $86,408 annually

Role Overview:
Assists Field Service Lead Technician on jobs supporting Cutsforth's brand, value, and reputation through on-site service.

Key Responsibilities:

Support Field Service Job Execution:
- Support the Lead Tech and associated FS team and perform installation of products and execution of services according to the job scope related to generator related systems at customer sites including power plants or other heavy industrial sites.
- Ensure work is done completely, in a timely and workmanlike manner according to industry best practices and company processes and standards
- Use all available resources including Peers, Engineering Support, Instruction Manuals, and management to proactively identify, follow up, escalate, and resolve any issues encountered on site.
- Be ready and available as needed for responsive deployment to customer sites as requested by management including air travel. This includes “on call 365 days a year” to support our customers/industry.
- Prioritize and execute all assigned work following best practices, including job assignments, travel arrangements, and all job-related documentation in the ERP system.
- Perform work on electrically energized equipment including inspections, equipment service, and Cutsforth’s Online Truing process.
- Evaluate, troubleshoot, and solve problems related to generator systems including exciters, collector rings, brush rigging, shaft grounding equipment, monitoring systems including software and components, and Cutsforth products.
- Perform well with high degree of patience and professionalism during common occurring delays, schedules changes and alterations to scope of work.
- Maintain necessary personal access status including but not limited to a TWIC card, passport, routine drug tests, required safety training, etc.
- Perform work on electrically energized equipment including inspections, equipment service, and Cutsforth’s Online Truing process.
Engage in continuous learning:
- Complete all position-based training as assigned and own self-development.
- Participate in regular status check-in meetings with FSM: Attend regular Team Meetings and Safety Meetings, Chat Sessions, Conference Calls as requested.
Support and promote a safety culture:
- Participate in all safety training at each site as required by each site and adhere to all requirements as directed.
- Lead by example, recognize safe behaviors, address unsafe behaviors, and immediately report safety concerns to the Lead Tech and or Field Service Manager
- Adhere to all Cutsforth and site-specific dress code guidelines and PPE requirements and maintain a clean and organized workspace on-site and in tool cases etc.
Build strong partnerships and deliver proactive communication:
- Be engaged in all forms of communication including email, business messaging solutions, text messaging and phone and video call availability with co-workers and customers whether dispatched or working from home.
- Communicate with staff and customers professionally in a timely matter with a desire to be helpful and collaborative.
Make purchasing decisions in a financially disciplined manner:
- Ensure all company guidelines and processes for time recording and overtime are followed.
- Demonstrate awareness for how FS Tech’s role contributes to company reputation and profitability.

Required Qualifications:

Available to be on-call 24/7/365 once hired
Significant travel required
High school diploma or equipvalent
Basic electrical knowledge/experience
Intermediate mechanical knowledge/experience

Preferred Qualifications:

Experience working in utility company, power plant, or industrial environment
Experience working in high voltage electrical environments
Machining and/or welding experience a plus
Proficient at using Microsoft Office products, Apple IOS/Android, Salesforce.com proficiency is a plus
Previous experience with Cutsforth products a plus

Other Qualifications:

Successfully pass background check and pre-employment drug screen for cybersecurity access requirements.
Successfully pass post-offer pre-employment functional employment testing (Fit-for-Duty Testing)
Sponsorship is not available for this position.
Must reside in the United States.
We are not accepting applicants for remote workers in California and New York at this time.

Cybersecurity Role Expectations:

Candidate will be responsible for reviewing policies and procedures related to cybersecurity and those relevant to the functions of their role.
Candidate is expected to maintain a cybersecure work environment.

Physical Requirements:

Must be able to sit and stand for extended periods of time, work in awkward positions for extended periods of time.
Must be able to lift 70 pounds while traveling and around the power plant environment (e.g. up and down staircases and similar obstacles)
Must be able to use hands to type, navigate a computer keyboard, handle products, parts, and objects in critical safety-sensitive environments.
Specific vision abilities required by this job include close vision and distance vision.

Benefits:

Medical, Vision, Dental Insurance
Health Savings Account with Employer contributions
401(k) with Employer match
Short-term & Long-term Disability Coverage
Accidental Death & Dismemberment Coverage
Life Insurance Coverage
80 hours of Paid-Time-Off annually
Eight paid holidays per year

Alignment with Corporate Values

All Cutsforth employees are expected to perform their work in a manner that exhibits understanding and adherence to the Company Mission and Core Attributes of Cutsforth Employees. Employees in management roles must exhibit continual improvement along Cutsforth’s Leadership Traits. Further, each employee must read and adhere to corporate policies and safety protocols.

Learn more about Cutsforth here: Cutsforth.com/About
Read our Mission & Values here: Cutsforth.com/Values

Equal Employment Opportunity Statement:

Cutsforth will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. Cutsforth will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. Cutsforth agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided by the provisions of this nondiscrimination clause.

For Cutsforth's full Equal Employment Opportunity Policy, click here: EEO Notice to Employees & Applicants

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